Winner Casino

Winner Casino has a very telling name: "winner “in English means”Winner". The idea that the casino promotes all the time on its website is tempting: “become a winner.” The brand advocates that its main concern is to maintain customer satisfaction and continuously turn players into winners.

The Winner.com it is a brand operated by Universe Entertainment Services Malta Limited, which in turn is licensed and regulated by the Malta Gaming Authority. Winner Casino offers a gaming environment with a diverse catalog: the user can find on the site bingo games, pokies machines, scratch cards, live casino games, black jack, poker, among others. The casino also promotes tournaments and promotions to maintain player regularity and gain a loyal following.

Its range of games, which includes software that can be downloaded and installed on Windows computers, are developed by Playtech, one of the largest online casino gaming companies. Winner Casino guarantees a spectacular gaming experience, intuitive design and captivating graphics in each of the games it offers in its catalog and is one of the only sites that offers no Deposit Bonus .

The Winner Casino website is available in several languages, including English. However, the translation often fails, having pages completely in English. The site also does not accept transactions in Dollar (NZD), which can make it difficult to use or impair players due to the variable rates and exchange rates.

New ZealandCasinos aims to create content that is relevant and pertinent to New Zealand players about online casinos and sports betting sites. That's why our team evaluates the biggest names in online gambling based on user experience to be able to offer accurate information about their reliability and security. We know that security is a key factor for New Zealand players when betting money online, so we've made it a central point of our reviews as well. To evaluate online casinos, we note the following points:

• The site must have a license to operate as an online casino;
• The site must use recognized gaming software;
• The site must have technologies to ensure the security of users, such as SSL security certificate;
• The site should be evaluated by independent auditing companies on a regular basis, who test and evaluate whether the games are being operated through a random number generator.
• The site should have good user reviews for consumer service and payment policy.

Winner casino ensures that its games undergo integrity testing and that its staff works to keep the game honest and the players happy. safe Games . As the casino uses the gaming software of Playtech, which is a world-known gaming company, its games are tested monthly by TST (Technical Systems Testing). TST is an international company that conducts independent testing to ensure the fairness and accuracy of Playtech games. The evaluations performed by her ensure that the games use a random number generator and that the results are not being manipulated.

The online reputation of Winner Casino is not the best. We can find dozens of online complaints about the casino – which go unanswered and are therefore not resolved. The largest number of complaints relate to the delay or non-payment of player withdrawals. Many claim that Winner Casino makes withdrawal impossible, as well as making the player go through a huge verification process (such as sending all personal documents by mail to the Philippines!), he simply does not accept the documents and does not pay the player.

Therefore, in addition to making looting impossible, they drag the player through a bureaucratic and inconvenient process for months, which does not end in anything. According to the website, complaints can be handled via email, with the support channel. According to gamers, support is slow and not at all effective. In cases of disputes that have not been resolved, the player may contact the MGA to proceed with the complaint: [email protected] .

Winner Casino protects its website and users ' data through an SSL technology, which is standard for casino websites. sports betting and online casinos. This technology gathers all the personal and financial information of the users of the website and encodes it to make the transfer of data on the web completely secure, confidential and unavailable to third parties.

An SSL certificate is essential in every transaction that uses personal and financial information on the internet. It ensures that no information circulates over the network without being encoded. In addition, all information is stored in a protected environment, and all data on bets and profits are strictly confidential.

It is worth mentioning that super important pages for user security – such as the Privacy Policy and the terms and Conditions, which are in the Footer – are not translated into English, making it difficult – and very inconvenient – to access New Zealand players. We remind you that it is the duty of the company, if it creates a website in English and accepts New Zealand players, to provide all the sensitive and necessary information in that language.

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It is possible to access the Winner Casino games directly from the browser or download the software with all the games on your Windows. The games of the providers Playtech and NetEnt are divided according to the areas of the site: Casino, pokies, live casino, games, Vegas and Poker. The division is a bit confusing and it can take some time before the player finds what they are looking for.

At Winner Casino, players can explore a vast collection of games that offer great profit opportunities. If you are looking for slots, jackpots with progressive prizes, traditional and table card games, games with live dealer, scratch cards, bingo, you will find it. In the "Vegas" area, games are selected to transport you to a real Las Vegas casino.

Winner Casino game providers are:

• Playtech
• NetEnt

Winner Casino's collection of slot games and jackpots is quite large. They are divided according to their themes, such as “classics”, “movies and TV”, “fantasy”, among others. Many of the games offer a large and potentially lucrative number of wild symbols and bonus rounds. Popular titles such as Blood Suckers, Starburst and Gladiator Jackpot are available. The option to play free slots unfortunately it is not available.

If you are more interested in Kingdom games and already know how to play Kingdom , you will not be disappointed. In the Games section and in the Vegas section, you can find various Kingdom games online for fun. Kingdom is one of the games with the lowest casino advantage percentage, that is, it is one of the games in which the player has the highest chances of winning.

Both in the Games section and in the Vegas area, the user will find different games of black jack , such as Pontoon, Multiplayer, and Blackjack Switch. If you are looking for a more exciting and immersive gaming experience, be sure to check out the options for playing live blackjack.

Video poker games are available at Winner Casino, but the site also offers poker games at Winner Poker, a software intended only for poker, where you play online with other players.

At Winner Poker, you can play Texas Hold'em, Omaha Hi, Omaha Hi-Lo, 5 Card Stud, and 7 Card Stud games, among others. A quick glance at the game room and the user can see what matches are going on, what number of players are present, the amount of bets accepted, the level of players, etc. Winner Casino offers games for all budgets. Tournaments are also regularly promoted to reward the best players on the site.

The app also offers a special section to new players where they will be able to learn the rules and poker strategies .

Some video games bingo they can be found in the pokies section, but the selection is quite limited.

In the Vegas section, only one craps game is available. If you are looking for more diversity of games online data , maybe Winner Casino is not the best choice.

In the Vegas section, some baccarat games are also available, but there are few of them. Another option is to play live Baccarat.

Another fun way to test your luck is through the scratch cards . In the Games section, there are several online scratch card games with varied themes for you to choose which one you want to play. Some of them are linked to cumulative Awards.

Winner Casino offers many payment methods, some best known and used by New Zealand players. It is worth remembering that when depositing by a method, say, bank transfer, it is also by this method that the casino will release the withdrawal, so choose the option that is most comfortable and convenient for you. When registering at Winner Casino, you will be asked to select a currency to govern your account (Real is not available).

It is also worth saying that, although the user can access all areas of Winner with a single account, the balance of each area is separate. So if you have deposited in the pokies area but want to play in the Poker , will have to transfer the money. In the Winner Casino FAQ, in the footer of the website, you can find more details on how to transfer your balance.

Winner Casino has tried to make it as easy as possible for you to deposit and withdraw funds from your accounts on your Online casino New Zealand . On the payment methods page of the site, you can see all the accepted methods. Detailed information about transactions is in English, which is a pity.

Some are exclusive to players from certain countries, so here we separate the main methods that New Zealand players already use in their day to day.

The withdrawal methods are the same as the deposit methods, but usually the casino only releases the withdrawal in the same method you deposited the money. The estimated time for withdrawal varies from 4 to 7 business days after it is approved (which will also take around 3-4 business days). We remind you that a slow identity verification process is conducted by Winner Casino before any withdrawal is approved.

The number of promotions and bonuses offered by Winner Casino is quite high. In the exclusive promotions tab, the user can see what the current promotions are and know all the details about how to use them. Each section of the site also has its own promotions and bonuses. To find out what they are, enter the desired section and go to the promotions tab.

It is worth mentioning that each promotion and each bonus has requirements, the so-called “rollover”, which is the number of times or the minimum amount you must bet in order to receive any amount from bets made with your bonus. If you have any questions about these terms or how to comply with them, please contact support before accepting the bonus.

Winner VIP club is open to all players and offers exclusive promotions, account upgrades and other benefits at Winner Casino. The program consists of going up in level until reaching the apex of the Pyramid, The Black Level. The higher in the VIP system, the more benefits the player accumulates in the casino .

The Winner Casino website offers a lot of information to the user and can leave you a little confused at first. The sections of the site are not well organized, so you can find, for example, the same games in three different sections. Since deposits are only intended for one section (you can transfer your balance to other areas of the site, but this takes time), it is best to go through the site and choose which games you want to play before making a deposit.

There are tabs called "Getting Started", which explain to new users how to create the account, deposit and withdraw on the site. It is interesting to also take a look at the payment methods and promotions page before registering.

Apart from the confusion generated by an excessive amount of pages, the site works quite well and is fast. However, much of the content is poorly translated into English or remains in English. This may compromise the access of some users.

Until recently, if you wanted to play casino games and experience an exciting and immersive casino experience, you had to leave the country and travel to some country that allows land-based casinos. Luckily, now it's easier to have fun and you don't even have to leave your home. With live casino games, anyone can know what it's like to be in a real casino by interacting with other players and the dealer. The gaming tables are streamed by high-quality videos to create a casino environment that is as realistic and immersive as possible.

In addition to the area Live Casino, in the area of online poker from Winner Casino it is also possible to find live games. There are tables open 24 hours a day, so play whenever you want! Check out more about each game offered below.

Winner Casino guarantees that their support channels work 24 hours a day, but there are many complaints from players who say that support takes too long to respond. For specific questions, the FAQ section can be found at the bottom of the page. However, it is quite small and only concerns the balance of the Winner account.

Although the service can be done in English, sometimes emails are answered in English, which can be quite annoying for a player who does not master the language. This makes communication between consumer and Casino very difficult and is certainly a point to be improved.

The site does not offer an online chat, so you need to contact the company by phone or email.

Online Chat
Not available

E-mail
[email protected]

Phone
+359-2-4225-401

Winner Casino, although it is a large company and has been in the online gambling market for years, does not seem to be a good candidate for New Zealand players. There is a lack of proper communication (and in English) between the casino and the players, there is a lack of doing the full translation of the site (including mainly the terms and Conditions page) and there is a lack of improving its online reputation, as there are several testimonials from players who do not recommend playing and betting at Winner Casino.

In general, the casino sins by not responding to the expectations that it sets itself: it claims to turn players into winners and says that the consumer is its main priority, but it does not fulfill what it promises, since its support is slow and inefficient and payment is difficult.

Positive points

Negative points

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